Terms and Conditions

Applicable to holiday home rental and stays at Sikory Hill

Effective date: 1 June 2026
Last updated: 25 May 2026

Definitions

Tenant – the person making the reservation and accepting these terms and conditions.

Guest – any registered person staying at Sikory Hill during the reservation period.

Lessor – the administrator or manager acting on behalf of the owner of Sikory Hill.

Registration

Guests may be asked to present a valid photo ID upon check-in.

The lessor reserves the right to refuse accommodation to persons who cannot provide proof of identity or who refuse to comply with these terms and conditions.

Only registered guests may stay on the property or use its facilities.

Stay Conditions

The holiday homes are rented per day. Check-in starts at 16:00 and check-out is before 10:00 on the day of departure.

The tenant may not transfer the reservation or allow unregistered persons to stay on the property without prior approval of the lessor.

Quiet hours apply between 22:00 and 07:00 throughout the property. Guests are requested to respect other guests and avoid excessive noise during this period.

When leaving the holiday home, guests are requested to close windows, skylights, and lock the entrance door.

Before departure, the holiday home should be left in a reasonably tidy condition, including:

garbage disposed of in the appropriate containers,
dishes cleaned,
used linens placed in the laundry basket,
barbecue ash disposed of safely in the designated metal container.

If the property is left in an excessively dirty condition requiring additional cleaning, the lessor reserves the right to charge additional cleaning costs.

Guests must vacate the holiday home before the stated check-out time to allow preparation for arriving guests.

Smoking and Fire Safety

Smoking, vaping, and the use of tobacco products inside the holiday homes are strictly prohibited in accordance with Polish law.

Violation of this rule may result in additional charges for professional cleaning and odor removal.

For fire safety reasons, personal high-power heating or cooking appliances not supplied by the holiday home may not be used. This restriction does not apply to standard chargers, laptops, telephones, or similar low-power personal electronics.

Open flames inside the holiday homes, including candles, are strictly prohibited.

Guests are requested to dispose of cigarette butts safely and not to store flammable, hazardous, or strongly scented materials inside the holiday homes.

Liability and Property Use

The tenant is financially responsible for damage caused to the property, equipment, or facilities by the tenant or accompanying guests during the stay.

Guests are requested to report any defects, damage, or issues noticed upon arrival or during the stay without undue delay, so that the lessor has a reasonable opportunity to address the matter and assist where possible.

The lessor is not responsible for loss, theft, or damage to guests’ personal belongings unless caused by intentional misconduct or gross negligence of the lessor.

One vehicle may be parked per holiday home in the designated parking area. Parking is unguarded and at the guest’s own risk.

Parents or guardians are fully responsible for children staying on the property.

Items left behind and found during cleaning may be reported to the Guest using the contact details provided during booking.

Return shipment of forgotten items is arranged at the Guest’s expense.

If the Guest does not respond within a reasonable period of time, the items may be disposed of or otherwise handled at the discretion of the Lessor.

Pets

Pets are welcome only with prior approval of the lessor before arrival.

The tenant remains fully responsible for any damage, excessive cleaning, or disturbance caused by pets during the stay.

Pets must be supervised appropriately and may not disturb other guests staying on the property.

Guests are expected to clean up after their pets both inside the holiday home and on the grounds of Sikory Hill.

Pets should not be left unattended in the holiday home for extended periods of time.

If necessary for the comfort, safety, or peace of other guests, the lessor may request additional control measures for pets while on the property.

The lessor reserves the right to terminate the stay in cases of serious or repeated violation of these terms and conditions, dangerous behavior, illegal activity, obscene conduct, loud parties, or significant disturbance to other guests. Any refund for unused nights remains at the discretion of the lessor, taking into account the nature of the violation.

Media and Utilities

Reasonable use of water, electricity, heating, and internet access is included in the rental price.

The lessor reserves the right to charge additional costs in cases of clearly excessive or inappropriate consumption, including but not limited to:

charging electric vehicles,
continuous unnecessary water usage,
use of unauthorized high-power electrical devices.

Internet access and utilities are provided on a best-effort basis.

Guests are expected to use the internet connection in a lawful and reasonable manner and not in a way that may disrupt the network, violate applicable laws, or negatively affect other guests or the lessor.

Guests are requested to report disruptions so that the lessor can contact the relevant provider if necessary.

Booking and Payment Conditions

Reservations may be made:

online via the website,
by telephone,
by email.

A reservation becomes binding after confirmation by the lessor and receipt of the reservation prepayment.

A reservation prepayment of 30% of the reservation amount must be paid within 3 days after booking confirmation.

The remaining amount must be paid no later than the day of arrival by bank transfer or another agreed payment method.

Payment Details

PHOLLAND Sp. z o.o.

IBAN: PL 68 1500 1113 1211 1004 4637 0000

BIC (SWIFT): WBKPPLPP

Failure to make the required prepayment within the stated period may result in cancellation of the reservation.

By making the reservation prepayment, the guest confirms acceptance of the applicable Terms & Conditions and Privacy Policy available on the Sikory Hill website.

Cancellation Policy

High Season (July and August)

Free cancellation up to 30 days before arrival.
Cancellation within 30 days before arrival: 50% of the reservation amount.
No-show or cancellation on the arrival date: 100% of the reservation amount.

Other Periods

Free cancellation up to 7 days before arrival.
Cancellation within 7 days before arrival: 50% of the reservation amount.
No-show or cancellation on the arrival date: 100% of the reservation amount.

Any refundable prepayment will be returned according to the applicable cancellation conditions.

If the cancellation fee exceeds the amount already prepaid, the lessor may waive collection of the remaining balance at its own discretion.

Late arrival or early departure does not entitle the guest to a refund or reduction of the reservation price.

Force Majeure and Property Availability

In exceptional circumstances beyond the reasonable control of the lessor, including but not limited to fire, flooding, structural damage, technical failure, utility outages, interruption of water or electricity supply, natural disaster, severe weather conditions, government restrictions, or other events making the holiday home unavailable, unsafe, or materially unsuitable for occupancy, the lessor reserves the right to cancel, shorten, or modify the reservation.

Temporary interruptions or reductions in utilities or services caused by external providers, including electricity, water supply, heating, internet access, or road access, may occasionally occur and are not always within the control of the lessor.

In such situations, the lessor will make reasonable efforts to inform guests, mitigate the impact where possible, and assist in finding reasonable solutions depending on the nature and duration of the disruption.

Where appropriate and depending on the circumstances, the lessor may offer alternative dates, partial refund, or refund of unused nights.

The lessor cannot guarantee availability of equivalent replacement accommodation and shall not be liable for indirect damages, travel costs, or additional expenses resulting from such circumstances.

Transition of Terms and Conditions

These terms and conditions apply to reservations made on or after 1 June 2026.

Reservations made before this date remain subject to the terms and conditions applicable at the time of booking.

Final Provisions

For reservations made through third-party booking platforms, the cancellation, payment, and booking conditions presented on the respective platform at the time of booking shall prevail in the event of conflict with these terms and conditions.

These terms and conditions are governed by Polish law.

To the extent not regulated herein, the provisions of the Polish Civil Code shall apply.

The English version of these terms is provided for convenience. In the event of differences in interpretation, the Polish version shall prevail.